out the rules for using the website [
www.motivasupplements.com ] (the “website”).
By using the website, you agree that you accept these terms and
that you will comply with them.
If you do not agree to these terms, you must not access or use
Please read these terms carefully and print a copy for your
future reference as we will not file a copy of these terms and
may also update them from time to time. If you have any queries,
then please contact us.
PLEASE NOTE: THESE TERMS CONTAIN A DISPUTE RESOLUTION AND
ARBITRATION PROVISION, INCLUDING CLASS ACTION WAIVER THAT
AFFECTS YOUR RIGHTS UNDER THESE TERMS AND WITH RESPECT TO
DISPUTES YOU MAY HAVE WITH US. YOU MAY OPT OUT OF THE BINDING
INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER AS PROVIDED
- WHO WE ARE AND HOW TO CONTACT US
Who we are?
The website is owned and operated by Fine Hygienic Paper FZE (
), with the registered address: Plot No. EWTA56, Jebel Ali Free
Zone, Dubai, United Arab Emirates.
How can I contact you?
To contact us, please contact our customer services team by
logging on to your account via our help centre and choosing one
of the available contact options (‘customer services’).
If you would like to make a complaint or feel that any material
appearing on the website is offensive, objectionable, or
potentially defamatory, then please contact customer services
and provide full details of the nature of your complaint and the
materials to which the complaint relates.
OTHER TERMS THAT MAY APPLY TO YOU
Are there any other terms which apply when I use the website?
These terms incorporate the following additional terms and
conditions by reference, which also apply to your use of our
Are there any other terms which could apply to me?
how we may use your personal information ) for further information about this.
sets out information about the cookies on our website.
If you are buying goods or services from our website, then our
Terms and Conditions of Sale
will apply to the sale of those goods and services to you.
WE MAY MAKE CHANGES TO THESE TERMS
Our right to make changes to the Terms
We may update these terms from time to time. We will make
reasonable efforts to provide you with reasonable notice of any
major changes via an announcement on the website or, if you have
created an account with us, by providing notice the first time
you log in to that account following a change to the terms.
When will the changes apply?
The changes will apply to your use of the website after we have
provided such notice.
What should I do if I don’t want to accept the changes?
If you do not wish to accept the new terms you should not
continue to use the website. If you continue to use the website
after the date on which the change comes into effect, your use
of the website indicates your agreement to be bound by the new
Please check these terms to ensure you understand the terms and
conditions that apply at that time.
WE MAY MAKE CHANGES TO THE website
We may update and change the website from time to time. We will
try to give you reasonable notice of any major changes, but may
make them without notice to you.
USE OF OUR website
You must keep your account details safe
You may have the opportunity to create an account on the
website. If you choose, or you are provided with, a user
identification code, password, or any other piece of
information as part of our security procedures, you must treat
such information as confidential. You must not disclose it to
any third party.
We may disable access to your account
We have the right to disable any user identification code or
password, whether chosen by you or allocated by us, at any
time, if in our reasonable opinion you have failed to comply
with any of these Terms.
If you know or suspect that anyone other than you knows your
user identification code or password, you must promptly notify
Your use of the website
We only provide the website for domestic and private use. You
agree not to use the website for any commercial or business
The website may only be used for lawful purposes. You agree to
comply with all applicable laws and regulations regarding the
website and its use.
You may retrieve and display the content of the website on a
computer screen, store such content in electronic form on disk
(but not any server or other storage device connected to a
network) or print one copy of such content for your own
personal, non-commercial use. You may not otherwise reproduce,
modify, copy or distribute or use for commercial purposes any
of the materials or content on the website.
Our status (and that of any identified contributors) as the
authors of content on the website must always be acknowledged.
If you make copies of any website content you must retain, on
all such copies, all of the copyright and other proprietary
notices as they appear on this website.
What can’t I do?
You must not:
upload or transmit through the website any computer
viruses, trojans, worms, logic bombs or anything else
designed to interfere with, interrupt or disrupt the
normal operating procedures of a computer.
upload or transmit through the website any material which
is defamatory, offensive or of an obscene character.
attempt to gain unauthorised access to our website, any
other user’s account, the server on which our website is
stored, or any server, computer or database connected to
use the website to stalk, harass, or harm another
impersonate any person or entity or otherwise misrepresent
your affiliation with a person or entity.
interfere with or disrupt this website or servers or
networks connected to this website.
use any data mining, robots, or similar data gathering, or
extraction methods in connection with the website.
attack our website via a denial-of-service attack or a
distributed denial-of service attack.
We may report any breaches of this section 6.8 to the relevant
law enforcement authorities and we will co-operate with those
authorities by disclosing your identity to them. In the event
of such a breach, your right to use our website will cease
We are not responsible for viruses or other harmful material
We will not be responsible for any loss or damage caused by a
distributed denial-of-service attack, viruses or other
technologically harmful material that may infect your computer
equipment, computer programs, data or other proprietary
material due to your use of our website or to your downloading
of any material posted on it, or on any website linked to it.
We may monitor your use of the website
We may disclose such information to law enforcement
authorities as we reasonably feel is necessary or as required
You acknowledge that we have no obligation to monitor your
access to or use of the website, but that we have the right to
do so for the purpose of operating the website, to ensure your
compliance with these Terms, or to comply with applicable law
or the order or requirement of a court, administrative agency
or other governmental body. We reserve the right, at any time
and without prior notice, to remove or disable access to any
content that we, at our sole discretion, consider to be in
violation of these Terms or otherwise harmful to the website
HOW WE USE YOUR PERSONAL INFORMATION
We will treat all your personal information as confidential
addition, we will process information about you in accordance
By using our website, you:
consent to such processing and you warrant that all data
provided by you is accurate.
authorise us to transmit information (including updated
information) to obtain information from third parties,
including but not limited to, your debit or credit card
numbers or credit reports to authenticate your identity,
to validate your credit card, to obtain an initial credit
card authorisation, and to authorise individual purchase
As a convenience to you, the website may include links to other
websites or material which is provided by third parties, these
links are provided for your information only. Such links should
not be interpreted as approval by us of those linked websites or
information you may obtain from them.
We have no control over the content of those websites or
resources and we accept no responsibility for the availability,
suitability or content of such websites and nor do we review or
endorse them or any views expressed within them.
We will not be responsible for the privacy practices or content
of such websites, nor will we be responsible for any damage,
loss or offence caused or alleged to be caused that may arise
from your use of them.
The website is provided on an 'as is' and 'as available' basis
without any representation or endorsement made and we make no
warranties in relation to it and its use. You acknowledge that
we cannot guarantee and cannot be responsible for the security
or privacy of the website and any information provided by you.
you must bear the risk associated with the use of the internet.
The content on our website is provided for general information
only. It is not intended to amount to advice on which you should
rely. You must obtain professional or specialist advice before
taking, or refraining from, any action on the basis of the
content on our website.
We make no representations, warranties or guarantees, whether
express or implied, that the content on our website is accurate,
complete or up to date.
If we are informed of any inaccuracies in the material on the
website we will correct this as soon as we reasonably can.
WE MAY SUSPEND OR WITHDRAW OUR website
We may suspend or withdraw all or any part of our website for
business and operational reasons. We will try to give you
reasonable notice of any suspension or withdrawal.
We may disable any user identification code or password we have
provided to you, whether chosen by you or allocated by us, at
any time, if in our opinion you have failed to comply with any
of these Terms.
This section facilitates the prompt and efficient resolution
of any dispute (e.g., claim or controversy), whether based in
contract, statute, regulation, ordinance, tort – including,
but not limited to, fraud, misrepresentation, fraudulent
inducement, or negligence – or any other legal or equitable
theory, and includes the validity, enforceability or scope of
this section (with the exception of the enforceability of
section 19.8 below (Class Action Waiver) that may arise
between you and us (collectively, the ‘disputes’). ‘Dispute’
is given the broadest meaning enforceable by law and includes
any claims against other parties relating to services or
products provided or billed to you (such as our licensors,
suppliers, dealers, or third-party vendors) whenever you also
assert claims against us in the same proceeding.
This provision provides that all disputes between you and us
shall be resolved by binding arbitration because acceptance of
these Terms constitutes a waiver of your right to litigation
claims and all opportunity to be heard by a judge or jury. To
be clear, there is no judge or jury in arbitration, and court
review of an arbitration award is limited. The arbitrator must
follow these Terms and can award the same damages and relief
as a court (including attorney’s fees). You may, however,
opt-out of this provision which means you would have a right
or opportunity to bring claims in a court, before a judge or
jury, and/or to participate in or be represented in a case
filed in court by others (including, but not limited to, class
actions). BOTH YOU AND WE AGREE THAT, EXCEPT AS PROVIDED
BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER
PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE
PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND
FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN
ACCORDANCE WITH THIS PROVISION.
Pre-Arbitration Claim Resolution
For all disputes, whether pursued in court or arbitration, you
must first give us an opportunity to resolve the dispute which
is first done by contacting customer services with the
following information: (1) your name, (2) your address, (3) a
written description of your claim, and (4) a description of
the specific relief you seek. If we do not resolve the dispute
within 45 days after receiving your notification, then you may
pursue your dispute in arbitration. You may pursue your
dispute in a court only under the circumstances described
Exclusions from Arbitration/Right to Opt Out
Notwithstanding the above, you or we may choose to pursue a
Dispute in court and not by arbitration if: (a) the Dispute
qualifies for initiation in small claims court; or (b) YOU
OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM
THE DATE THAT YOU FIRST CONSENT TO THESE TERMS (the ’Opt-Out
Deadline”’. You may opt-out of this section by contacting
Customer Services with the following information: (1) your
name; (2) your address; (3) a clear statement that you do not
wish to resolve Disputes with us through arbitration. Either
way, we will not take any decision you make personally. In
fact, we promise that your decision to opt-out of this section
will have no adverse effect on your relationship with us.
However, we are required to enforce the Opt-Out Deadline so
keep in mind that any opt-out request received after the
Opt-Out Deadline will not be valid and you must pursue your
Dispute in arbitration or small claims court.
- Arbitration Procedures
If this Provision applies and the Dispute is not resolved as
provided above in section 19.3 (Pre-Arbitration Claim
Resolution) either you or we may initiate arbitration
proceedings. The Dubai International Financial Centre’s (DIFC)
courts will arbitrate all Disputes, and the arbitration will
be conducted before a single arbitrator. The arbitration shall
be commenced as an individual arbitration only, and shall in
no event be commenced as a class arbitration or a consolidated
or representative action or arbitration. All issues shall be
for the arbitrator to decide, including the scope of this
section.Under no circumstances will class action or
representative procedures or rules apply to the arbitration.
- Arbitration Award
The arbitrator may award on an individual basis any relief
that would be available pursuant to applicable law, and will
not have the power to award relief to, against or for the
benefit of any person who is not a party to the proceeding.
The arbitrator will make any award in writing but need not
provide a statement of reasons unless requested by a party or
if required by applicable law. Such award will be final and
binding on the parties, except for any right of appeal
provided by the DIFC or other applicable law, and may be
entered in any court having jurisdiction over the parties for
purposes of enforcement.
- Location of Arbitration
You or we may initiate arbitration in DIFC.
- Class Action Waiver
Except as otherwise provided in this section, the arbitrator
may not consolidate more than one person’s claims, and may not
otherwise preside over any form of a class or representative
proceeding or claims (such as a class action, consolidated
action, representative action, or private attorney general
action) unless both you and we specifically agree to do so in
writing following initiation of the arbitration. If you choose
to pursue your Dispute in court by opting out of this section,
as specified above, this Class Action Waiver will not apply to
you. Neither you, nor any other user of this website can be a
class representative, class member, or otherwise participate
in a class, consolidated, or representative proceeding without
having complied with the opt-out requirements above.
No Judge or Jury in Arbitration
Arbitration does not involve a judge or jury. You understand
and agree that by entering into these Terms, you and we are
giving up the right to a jury trial or a trial before a judge
in a public court. In the absence of this Provision, you and
we might otherwise have had a right or opportunity to bring
Disputes in a court, before a judge or jury, and/or to
participate or be represented in a case filed in court by
others (including class actions). Except as otherwise provided
below, those rights are waived. Other rights that you would
have if you went to court (e.g., the rights to both appeal and
certain types of discovery) may be more limited or may also be
If any part of this section 19 (other than the section 19.8
above (Class Action Waiver) is found to be illegal or
unenforceable, that part will be severed from this section
whose remainder will be given full force and effect. If
section 19.8 above (Class Action Waiver) is found to be
illegal or unenforceable, this entire section 19 will be
unenforceable and the Dispute will be decided by a court.
This section shall survive your discontinued use of this
website. Notwithstanding any provision in these Terms to the
contrary, we agree that if we make any change to this section,
you may reject any such change and require us to adhere to the
present language in this Provision if a Dispute between you
and us arises.
The laws of the United Arab Emirates, without regard to the
choice or conflicts of law provisions, will govern these Terms.
Foreign laws do not apply. Except for Disputes subject to
arbitration as described above, any disputes relating to these
Terms or this website will be heard in the courts located in
DIFC. The proprietary rights, disclaimer of warranties,
representations made by you limitations of liability and general
provisions shall survive any termination of these Terms.
GENERAL TERMS AND CONDITIONS OF SALE
- WHO WE ARE AND HOW TO CONTACT US
Who we are?
We are, Fine Hygienic Paper FZE, a corporation organized under
the Law of the Emirate of Dubai.
How to contact us?
To contact us, please contact Customer Services as set out in
section 1.5 above.
If we have to contact you, we will do so by telephone or by
writing to you at the email address or postal address you
provide to us in your order.
How can I contact you if I have a complaint?
We try our best to ensure that your experience as a customer of
ours is a positive one and want to hear from you if you have any
cause for complaint.
If you have any queries, complaints or problems with the
products, please contact our customer services team by logging
on to your account and provide full details of the nature of
your complaint. Or send an email to:
HOW WE USE YOUR PERSONAL INFORMATION
When you shop on this website, we will ask you to input personal
details in order for us to identify you, such as your name,
e-mail address, billing address, delivery address, credit card
or other payment information. We will process personal
using our website, you consent to such processing and you
warrant that all data provided by you is accurate.
You authorise us to transmit information (included updated
information) to obtain information from third parties, including
but not limited to, your debit or credit card numbers or credit
reports to authenticate your identity, to validate your credit
card, to obtain an initial credit card authorisation and to
authorise individual purchase transactions.
How we validate your payment
To ensure that your credit, debit or charge card is not being
used without your consent, we will validate the name, address
and other personal information supplied by you during the order
process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the
volume of fraudulent credit card transactions increasing, we
make every effort to ensure all orders are thoroughly checked
using the information already supplied. There is a possibility
we may contact you to make additional security checks and we ask
for your co-operation to enable us to complete them. We will not
tolerate fraudulent transactions and such transactions will be
reported to the relevant authorities.
By accepting these Terms of Sale you consent to such checks
being made. In performing these checks personal information
provided by you may be disclosed to a registered Credit
Reference Agency which may keep a record of that information.
You can rest assured that this is done only to confirm your
identity and that a credit check is not performed. All
information provided by you will be handled in accordance with
Products may vary from their pictures
We have made every effort to ensure that the products conform to
the photographs and descriptions provided on our website.
However, please note that certain colours may look different to
the actual colour of the products, when displayed on an
Availability of products
We do not represent or warrant that particular products will be
available. Please see section 9.6 (What happens if we cannot
accept your order) for information about what happens if the
products are not available.
How to place an order with us?
Our website will guide you through the ordering process.
Before submitting your order to us, you will be given the
opportunity to review and amend it. Please ensure that you have
checked your order and that you have read these Terms of Sale
carefully before submitting your order. If you are unsure about
any part of these Terms of Sale, please ask us for
How we accept your order?
Our acceptance of your order will take place when we email you
confirming our acceptance (‘Order Confirmation’), at which point
a contract between you and us will come into existence.
Automated acknowledgements of your order which you may receive
from us do not amount to our acceptance of your offer to
purchase products advertised on our website.
What will the contract cover?
The contract will relate only to those products confirmed in the
Order Confirmation. We will not be obliged to supply any other
products which may have been part of your order until the
dispatch of such products has been confirmed in a separate Order
What happens if we cannot accept your order?
If we cannot accept your order, you will be notified by e-mail
(or by other means if no e-mail address has been provided) and
you will have the option either to wait until the item is
available from stock or to cancel your order. This may be
because the product is unavailable or because we have identified
an error in the price or description of the product.
If we have taken payment, we will be refund you as soon as
possible (and in any event, within 14 days) for amounts paid for
products we cannot supply.
Can I make changes to orders accepted by you?
Before submitting your order to us, you will be given the
opportunity to review and change it. Please make sure you have
checked your order carefully before submitting your order as
once submitted you will not be able to make changes to it.
Our goods and services are not for resale
The products sold on the website are not for re-sale or
distribution. We reserve the right to cancel orders and/or
suspend accounts where we believe products are being ordered in
breach of this provision.
Delivery times and costs
Information about delivery times and costs will be set out at
checkout and orders will be delivered to the address you
specify. All such delivery times are estimates only and not
guaranteed. All goods will normally be dispatched within 5
days of receipt of your order.
If the products are one-off services, we will begin the
services on the date agreed with you during the order process.
The completion date for the services is as told to you during
the order process.
While any delivery times provided at order time are estimates
only, if your order has not arrived by the estimated delivery
date, please contact Customer Services as soon as possible so
we can investigate.
What happens if you do not collect the goods or are not at
home when the goods are delivered?
If you are not home when the goods are delivered we may leave
the goods in a safe location or, if no one is available to
accept delivery, re-deliver the goods on a different day.
What happens if we fail to deliver the goods in time?
In the unlikely event that we fail to deliver within the time
specified or, if no time has been specified, within 30 days of
our Order Confirmation (or as otherwise agreed), you may end
the contract if:
failure to deliver was caused by us refusing to deliver
in light of all relevant circumstances, delivery within
that time period was essential.
you told us when ordering the goods that delivery within
that time period was essential.
If you do not wish to cancel, or none of the circumstances
described above apply, you may specify a new (reasonable)
delivery date. If we fail to meet the new deadline, you may
end the contract.
If you have the right to end the contract under sections 10.5
or 10.6 you may instead cancel or reject part of your order
provided that separating the goods in your order would not
significantly reduce their value.
Any sums that you have already paid for cancelled goods will
be refunded to you within 14 days.
Please note that if any cancelled goods are delivered to you,
you must return them to us or arrange with us for their
collection within 14 days from the date of cancellation or
delivery (whichever is later). In either case, we will bear
the cost of returning the cancelled goods.
What happens if you do not allow us to provide the services?
If you do not allow us access to your property to perform the
services as arranged (and you do not have a good reason for
this) we may charge you additional costs incurred by us as a
result. If, despite our reasonable efforts, we are unable to
contact you or re-arrange access to your property we may end
the contract and section 16 (
Our rights to cancel the contract
) will apply.
When does delivery take place?
Delivery will be deemed to have taken place when the goods
have been delivered to the delivery address specified by you
in your order.
Who is responsible for the goods during delivery?
The responsibility (sometimes referred to as ‘risk’) for the
goods remains with us until the goods have been delivered to
the delivery address specified by you in your order. We accept
no liability where you provide an incorrect delivery address
or where you fail to collect the goods from the delivery
address which you specified.
When do you own the goods?
You own the goods only once we have received payment in full
of all sums due (including any delivery charges).
Prices and other charges
All prices (including delivery charges) shown on the website are
exclusive of applicable sales tax, which shall be calculated at
check out. We reserve the right to change prices at any time
without notice to you (save that any changes will not affect
orders in respect of which we have sent you a Order
When and how you pay
Payment can be made by any major credit or debit card. Payment
will be debited and cleared from your account on the dispatch of
your goods or provision of the service to you.
You confirm that the credit, debit card account that is being
used is yours. All credit/debit cardholders are subject to
validation checks and authorisation by the card issuer. If the
issuer of your payment card refuses to or does not, for any
reason, authorise payment to us we will not be liable to you for
any delay or non-delivery.
If your credit or debit card payment is not processed
successfully for any reason, we reserve the right to reattempt
to process payment within 48 hours. In the event that the
payment is still unsuccessful, we will give you at least 48
hours’ notice in advance of any further reattempt to process
payment by sending an email to the email address you have
provided to us. If you do not want us to reattempt to process
payment, you must cancel your order in advance.
What happens if we got the price wrong?
In the unlikely event that the price shown on the checkout page
is wrong, and we discover this before accepting your order in
accordance with section 9.3, we are not required to sell the
products to you at the price shown.
We always try and ensure that the prices of goods shown on our
website are accurate, but occasionally genuine errors may occur.
If we discover an error in the price of the goods that you have
ordered we will let you know as soon as possible and give you
the option of reconfirming your order at the correct price or
cancelling it. In these circumstances, if you cancel your order
and you have already paid for the goods (but they have not yet
been dispatched), then you will receive a full refund.
We allow you to use discount codes strictly on the terms and
conditions upon which they were issued which, amongst other
things, may include terms relating to your eligibility to use
them and a maximum order value.
Please familiarise yourself with these terms and conditions
before you place an order as we reserve the right to reject or
cancel any orders which do not comply with these terms even if
your credit or debit card has been charged. If there is any
inconsistency between the terms and conditions upon which the
discount codes were issued and these terms and conditions, the
discount code terms and conditions prevail.
A copy of the discount code terms and conditions can be obtained
by contacting Customer Services.
Returns & Refund Policy
Motiva gives you the option to return purchased item(s)*. Any
order that has been shipped, falls within a returnable
category. Please send an email to
[email protected] and make sure the subject line has the following: (Type:
Arrange a Return OR Replacement for damaged goods + Order
The below sets out our return policy with respect to certain
You have received a wrong product.
You have received a product that is not as described on
You have received a damaged product.
Product is unused, in original unbroken packaging. Must be
returned within 14 days of receipt of shipment
If you request a refund for the returned product, the refund
will be granted and credited back to the account it was
originally charged to no later than 7 business days after the
product has been received by Motiva Supplements.
If you are not getting the results that you are looking for
with the product for any reason, we have a team on hand that
is fully available to you. We can assist you with the dosage
of the product, coaching, some recipes, and any other factors
that go into reaching your goals. If you would like help with
this, please contact us at: [email protected] and
we’ll get back to you right away to get you on track! Our
customers are our #1 priority. We are here to support you 100%
along the way.
WE MAY TRANSFER THESE TERMS TO SOMEONE ELSE
We may transfer our rights and obligations under these Terms of
Sale to another person or organisation.
YOU MAY ONLY TRANSFER THESE TERMS AND CONDITIONS IF WE AGREE
You may only transfer your obligations and rights under these
Terms of Sale if we agree in writing.
NOBODY ELSE HAS RIGHTS UNDER THESE TERMS
Only you and us are entitled to enforce these Terms of Sale.
Nothing in these Terms of Sale shall give, directly or indirectly,
any third party any enforceable benefit or any right of action
against us and such third parties shall not be entitled to enforce
any term of these Terms of Sale against us.
INVALID PARTS OF THESE TERMS
If any part of the Terms of Sale shall be deemed unlawful, void or
for any reason unenforceable, then that provision shall be deemed
severable from these Terms of Sale and shall not affect the
validity and enforceability of any remaining provisions of the
Terms of Sale.
EVEN IF WE DELAY IN ENFORCING THESE TERMS, WE CAN STILL ENFORCE
Any delay or failure by us in exercising, or any waiver by us of,
our rights under or in connection with these Terms of Sale will
not limit or restrict the future exercise or enforceability of
WHICH LAWS APPLY TO ANY DISPUTES AND WHERE YOU CAN BRING
The laws of the United Arab Emirates will govern these Terms of
Sale. Foreign laws do not apply. Except for Disputes subject to
relating to these Terms of Sale will be heard in the courts in the
If you are not satisfied with the way in which we have handled
the return, replacement of any item, we apologise. We want to
resolve the matter. Please contact Customer Services to resolve.